Sefton Council General Complaints

At Sefton Council we want to give you the best possible service we can. We welcome your feedback on our services, as it gives us the opportunity to see where we can make improvements.

However, if something goes wrong and you are not happy with a service you receive, please let us know and we will do our best to put the matter right as quickly as possible. 

Get in touch

We will follow these three stages

  1. Respond to you within 2 weeks
  2. Carry out an investigation within a further 2 weeks if things are not resolved
  3. If the matter is still not resolved, contact us again. The Chief Executive will review your complaint and respond to you within a further 2 weeks

If after completing all these stages, you are still not satisfied with the Councils response, you can take your complaint to the Local Government Ombudsman.


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