Sefton Council General Complaints

I think this should be consistent with the other pages and read as follows:

At Sefton Council we want to give you the best possible service we can. We welcome your feedback on our services, as it gives us the opportunity to see where we can make improvements.

However, if something goes wrong and you are not happy with a service you receive, please let us know and we will do our best to put the matter right as quickly as possible. The Council’s Corporate Complaints Procedure has two stages as follows:

Stage 1 - we will ask a manager to investigate your complaint and we will respond within 15 working days. If you are satisfied with the response we will make a note that the complaint has been resolved. However, if you are not happy with the response you can ask for this to go to Stage 2.

Stage 2 - we will ask a named senior manager to investigate your complaint and respond within 10 working days. The named senior manager may be from a different area of work to the original complaint.

Referral to the Local Government and Social Care Ombudsman

If things are still not sorted, or you are still unhappy, you can contact the Local Government Ombudsman

Get in touch

  • complete our online form
  • phone on 0345 140 0845
  • post to Magdalen House, 2nd Floor, Trinity Road, Bootle L20 3NJ

Last Updated

Last updated: 17/11/2023


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