'You Said We Did'
The Local Offer is continually developing as services, policies and guidance changes. Your feedback is essential to the development of the content in the Local Offer and how it looks. We aim to be approachable, transparent and constructive to make sure that all your views are acknowledged and considered.
We have set out below the feedback we have received so far, along with our actions to adapt or remedy any suggestions or comments you had.
We welcome any feedback you can give us. Please click here and use our online form
SEND Local Offer feedback from Parents/Carers of children in Crosby High School following a demonstration of Sefton's SEND Local Offer website.
"Well done the local offer looks amazing"
"I would give you 10/10"
"Keep up the good work"
"The Local Offer is excellent, it’s a place where we can visit at home and look for advice"
Paula SENCO Crosby High school "That's all fab isn't it! You are a star Andrew"
Feedback from Parent/Carers that they would like a list of Useful Phone Numbers on one Local Offer page.
Following feedback from Sefton Parent/Carer Forum a list of Useful Phone numbers was co produced. We also have added Quick links to Local Offer pages to help people navigate the Local Offer. Click here to visit the new page.
The Local Offer Website is difficult to navigate.
We have started a refresh project of the Sefton Local Offer website. The refresh is currently being developed and the refresh will be co produced with Young People and Parents/Carers.
Thank you to all the parents and carers who took the time to complete the
The full report is available to view on the Local Offer via this link bit.ly/SEND-survey-full-report-2019
Here is some of the feedback from parents and carers and what we have been doing to respond:
You wanted the quality of the Education, Health and Care Assessment and Plans (EHCPs) to improve.
We have delivered outcomes training to front line staff EHCPs etc and have
introduced a monthly Quality Assurance process.
You wanted to be more involved in contributing to the outcomes with the EHCP.
We now invite parents/carers to be involved in joint outcomes meetings.
You wanted to be able to contact Case Work Officers directly.
Case Work Officers now share mobile numbers when they first contact you.
You wanted the 20 week timescale for EHCP to be improved.
We are now completing more EHCPs within the timescale - currently at 77%
of plans being completed within the 20 weeks.
You wanted a clearer Autism Spectrum Disorder (ASD) pathway.
Since April 2020 we have put in place a new pathway that is complaint with the National Institute for Health and Care Excellence (NICE).
We like Aiming High but there are some areas that can be improved.
We are reviewing the Aiming High service so there is an age appropriate offer.
The young persons local offer consultation group said they wanted the Planning your future local offer website landing page renamed to Preparing for adulthood.
The local offer landing page has been renamed to Preparing for adulthood, click here to view the page.
The Local Offer website was hard to navigate and looked outdated.
We co-produced a Local Offer website refresh with young people and parents/carers.
The new Local Offer homepage layout, icons, colours and photo's were fully co-produced.