Children's Social Care - Complaints

If you are unhappy with the service you have received you are entitled to make a complaint, have it considered and receive a response.

We will try to sort out any problems and deal with concerns as quickly as possible. Most will be sorted out within 2 days by your carer or social worker. If they can’t do this, or if you want someone else to deal with it there is a 3 stage procedure that the council has to follow.

We will try to resolve things locally first. If that is not successful you can ask for a full investigation which must involve someone independent of the council

If, after receiving the reply, you are still unhappy, then you can ask for your complaint to be reviewed by a panel of independent people

Referral to Ombudsman

If things are still not sorted, or you are still unhappy, you can contact the Local Government Ombudsman

 

Get in touch

Actions

Skip back to top of page