If you are unhappy with the service you have received you are entitled to make a complaint, have it considered and receive a response.

We will try to sort out any problems and deal with concerns as quickly as possible. Most will be sorted out within 2 days by your carer or social worker. If they can’t do this, or if you want someone else to deal with it there is a 3 stage procedure that the council has to follow.

We will try to resolve things locally first. If that is not successful you can ask for a full investigation which must involve someone independent of the council

If, after receiving the reply, you are still unhappy, then you can ask for your complaint to be reviewed by a panel of independent people

Referral to Ombudsman

If things are still not sorted, or you are still unhappy, you can contact the Local Government Ombudsman

 

Get in touch

• Fill in an online form
• Email: childrenscomplaints@sefton.gov.uk
• Phone 0345 140 0845
• Post: Children’s Complaints Officer, Magdalen House, 1st Floor, Trinity Road, Bootle L20 3NJ