NHS Complaints

Click here for details and information about NHS Complaints.

Click here for Merseycare Healthcare NHS Foundation Trust Compliments, Complaints and advice.

If you would like to share your experience or provide any feedback about one of our  Services, you can email Patient Advice and Liaison Service (PALS) via palsandcomplaints@merseycare.nhs.uk

Click here for Alder Hey Hospital Complaints

Click here for Alder Hey Hospital PALS for queries and concerns.

Alternatively, you can contact the NHS Cheshire and Merseyside website:


You can also share your experiences of local health services via Healthwatch Sefton:



Designated Clinical Officer - NHS

The Designated Clinical Officer (DCO) role is a key element in supporting health services in the implementation of the Children and Families Act and the scope of the role is very broad.  The key responsibilities of the DCO are as follows:

  • Oversight – across all health professionals delivering healthcare to individual disabled children, young people and those with special educational needs
  • Coordination – in relation to the Local Offer, process for mediation arrangements regarding the health elements of the EHC plan and EHC assessments with other key assessments such as Children & Young People’s Continuing Care assessments and Looked After Children Health assessments
  • Strategic – contribution to the development of a joint commissioning strategy and participation and engagement strategy.

If you would like to contact Ingrid Bell the Designated Clinical Officer (DCO), please use the following e-mail address: Ingrid.Bell@cheshireandmerseyside.nhs.uk or call 07765 156692.

Last Updated

Last updated: 16/10/2023

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