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NHS Complaints

Click here for details and information about NHS Complaints.

Click here for North West Boroughs Healthcare NHS Foundation Trust (NWBH)Compliments, Complaints and advice.

If you would like to share your experience or provide any feedback about one of our (NWBH) Services, you can email Patient Advice and Liaison Service (PALS) via Complaints@NWBH.nhs.uk

Click here for Alder Hey Hospital Complaints.

Click here for Alder Hey Hospital PALS for queries and concerns.

Alternatively, you can contact the South Sefton and Southport & Formby Clinical Commissioning Group websites:

https://www.southseftonccg.nhs.uk/contacts/make-a-compliment-or-complaint/

https://www.southportandformbyccg.nhs.uk/contacts/make-a-compliment-or-complaint/

You can also share your experiences of local health services via Healthwatch Sefton:

https://healthwatchsefton.co.uk/contact-us/

 

Designated Clinical Officer - NHS

The Designated Clinical Officer (DCO) role is a key element in supporting health services in the implementation of the Children and Families Act and the scope of the role is very broad.  The key responsibilities of the DCO are as follows:

  • Oversight – across all health professionals delivering healthcare to individual disabled children, young people and those with special educational needs
  • Coordination – in relation to the Local Offer, process for mediation arrangements regarding the health elements of the EHC plan and EHC assessments with other key assessments such as Children & Young People’s Continuing Care assessments and Looked After Children Health assessments
  • Strategic – contribution to the development of a joint commissioning strategy and participation and engagement strategy.

Emma Powell is the current DCO for Liverpool and Sefton. If you would like to contact the DCO, please use the following e-mail address: liverpool.seftondco@nhs.net

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