The Patients Association
The Patients Association is the national non-disease specific helpline for anyone trying to navigate the often complex health and social care systems in the UK. The helpline service is free and confidential.
The practical information and guidance the helpline gives can include: - access to treatments - how to make a complaint - social care - patient's rights and responsibilities - changing your GP or dentist - seeing your medical records.
The helpline will often signpost callers to other organisations when appropriate. A call back service is provided for those who call out of hours. If you ring the helpline and speak to an adviser we should be able to respond to your enquiry immediately. If you leave a voicemail or email us, we will aim to get back to you within 5 working days.
We are open Mon-Fri 9.30am to 5.00pm.
Who to contact
Last updated: 30/06/2020