Alder Hey Children's Hospital - Patient & Family Support Team

More than anything, we want what we do to be the very best that can be done. If you are unhappy about any aspect of treatment or service you and your child has received from Alder Hey Children’s Hospital, we want to know. Please tell us.

PALS is the Patient Advice and Liaison Service. It’s here to help sort out questions and concerns you may have.

PALS also helps the NHS to improve services by listening to what matters to patients and their families and making changes when appropriate. PALS will also advise you about making a complaint and refer you to the Complaints Service.

Raise a concern: How to contact PALS

Our PALS team will speak to you about any concern you want to discuss. You can visit them in person in the Alder Hey in the Park Atrium near the treehouse from 9am to 4pm, Monday to Friday.

Or you can:

  • Send them a message by completing the form on this page
  • Call 0151 252 5161
  • Write to PALS, Alder Hey Children’s NHS Foundation Trust, Eaton Road, Liverpool L12 2AP

If the team are helping other families, they may not be able to answer the phone and you may need to leave a voice mail. We will return your call as soon as we are able to.

Who to contact

Telephone
0151 252 5374 0151 252 5374 0151 252 5161 0151 252 5161
E-mail
Website
Patient Advice and Liaison Service (PALS) - Alder Hey Hospital website
Social Media
Follow us on Twitter Find us on Facebook

Where to go

Name
PALS
Address
Alder Hey Hospital
Eaton Road
West Derby
Liverpool
Merseyside
Postcode
L12 2AP
View L12 2AP on a map Get directions to L12 2AP

Last Updated

Last updated: 26/10/2023

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