R.N.I.B. Helpline

If you cannot find a particular service, do not know what service you need, or want general advice and information, please call the RNIB Help line. Alternatively, you can contact us at our offices in London, Cardiff, Edinburgh and Belfast. RNIB Help ln Campaigning to ensure proven treatments for sight-threatening conditions are available on the NHS.

Whether you have just been diagnosed or have a long-term eye condition RNIB offer a range of services to help you live with sight loss:

  • At the eye clinic - support if you have just been diagnosed
  • Independent living - housing issues, welfare rights and financial advice
  • Technology - advice on how technology can help you increase your independence
  • Children, young people, and families - social, sporting and activity clubs and events
  • Work - finding work, developing career skills, and setting up a self-employment enterprise
  • Drop-in centres - resource centres and shops, mobile sight loss information

Get in touch with us on 0303 123 9999, email helpline@rnib.org.uk or say: “Alexa, call RNIB Helpline” to an Alexa-enabled device. You can also ask us a question using our contact form.

If English isn't your first language

We can arrange for interpreting services over the phone, quickly in over 200 languages, so please don’t hesitate in reaching out to us even if English isn’t your first language.

Text relay service

If you have hearing loss, speech difficulties or are Deaf blind, you may find it easier to contact our Helpline using a text relay service called Relay UK. It can read aloud your written responses or type your spoken responses.

You can access the Relay UK service via an app on your a smartphone or tablet, or through a Textphone (also known as a Minicom or Uniphone).

If you’d like to contact our Helpline using a Text phone, please call 18001 0303 123 9999.

RNIB Info Line – Information that talks

If you would like to hear helpful information on sight loss when our Helpline is closed, call the RNIB Info Line on 0203 432 1488 at any time of the day. It's a recorded information service created for people wanting to know more about sight loss. With our Info Line, you can access spoken information without having to wait in line for an adviser.

Who to contact

Telephone
0303 123 9999 0303 123 9999
E-mail
Website
https://www.rnib.org.uk/
Social Media
Follow us on Twitter Find us on Facebook Follow us on Instagram

Where to go

Address
Royal National Institute For The Blind,
105 Judd Street
Kings Cross
London
Postcode
WC1H 9NE
View WC1H 9NE on a map Get directions to WC1H 9NE

Other Details

Availability

Other notes
Textphone add 18001 before tel number

Last Updated

Last updated: 29/09/2022

Actions

Save to Shortlist
Send details by text
Skip back to top of page