ChildLine is a counselling service for anyone under 19 in the UK with any issue they're going through.  You can talk about anything. Whether it’s something big or small, our trained counsellors are here to support you.

If you are an adult and are worried about a child, please cont the NSPCC Helpline on 0808 800 5000    

How can I contact ChildLine?

You can contact ChildLine in these ways:  You can phone ChildLine on 0800 1111, send us an email, have a 1-2-1 chat with us, send a message to Ask Sam and you can post messages to the ChildLine message boards.  

What can I contact Childline about?

You can contact ChildLine about anything - no problem is too big or too small.

If you are feeling scared or out of control or just want to talk to someone you can contact ChildLine. 

Some of the things that you might want to contact us about are feeling lonely or unloved, worries about the future, problems about school, bullying, drugs, pregnancy, HIV and AIDS, physical and sexual abuse, running away and concerns about parents, brothers, sisters and friends, and crimes against you.

What should I say when I contact ChildLine?

It can be hard to write or talk if you are upset or feeling hurt and you might not know what to say or write.

There are a few things that you can do before you contact us, to make sure we can help you as much as possible.  

Think about what you want to say before you contact us. You can get in touch at any time, but it might help you to have thought about what you want to tell us first.

Make sure you are in a safe place and have enough time to write your email, chat or call us so you are not interrupted.

Try and be clear and describe what has happened and how you feel. This will help your counsellor understand how to help you.

What do I have to tell ChildLine when I get in touch?

When you contact us you don't have to give your name or any details about yourself if you don't want to.

You can contact us about anything, so think about how you feel and tell us about it. The more you tell us about what is happening and how it makes you feel, the more we can understand and help you.

We might ask you some questions to try and understand how you are feeling or to help you talk about it. You don't have to answer them if you don't want to.

You can get back in touch at any time, even if you didn't tell us anything the first time you contacted us.


Who to contact

0800 1111 0800 1111
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Where to go

Freepost NATN1111
E1 6BR
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Other Details


Last Updated

Last updated: 17/08/2020


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