'You Said We Did'

You Said We Did

The Local Offer is continually developing as services, policies and guidance changes.  Your feedback is essential to the development of the content in the Local Offer and how it looks. We aim to be approachable, transparent and constructive to make sure that all your views are acknowledged and considered.

We have set out below the feedback we have received so far, along with our actions to adapt or remedy any suggestions or comments you had.

We welcome any feedback you can give us. Please click here and use our online form

Sefton's Information, Advice and Support Service on 0151 934 3334 or by online form to SENDIASS.

May 2019

SEND Local Offer feedback from Parents/Carers of children in Crosby High School following a demonstration of Sefton's SEND Local Offer website.

"Well done the local offer looks amazing"

"I would give you 10/10"

"Keep up the good work"

"The Local Offer is excellent, it’s a place where we can visit at home and look for advice"

Paula SENCO Crosby High school "That's all fab isn't it!  You are a star Andrew"

March 2020

You Said

Feedback from Parent/Carers that they would like a list of Useful Phone Numbers on one Local Offer page.

We Did

Following feedback from Sefton Parent/Carer Forum a list of Useful Phone numbers was co produced. We also have added Quick links to Local Offer pages to help people navigate the Local Offer. Click here to visit the new page.

August 2020

You Said 

The Local Offer Website is difficult to navigate.

We Did

We have started a refresh project of the Sefton Local Offer website. The refresh is currently being developed and the refresh will be co produced with Young People and Parents/Carers. 

September 2020

Thank you to all the parents and carers who took the time to complete the

SEND survey.

The full report is available to view on the Local Offer via this link bit.ly/SEND-survey-full-report-2019

Here is some of the feedback from parents and carers and what we have been doing to respond:

You Said

You wanted the quality of the Education, Health and Care Assessment and Plans (EHCPs) to improve.

We Did

We have delivered outcomes training to front line staff  EHCPs etc and have

introduced a monthly Quality Assurance process.

You Said

You wanted to be more involved in contributing to the outcomes with the EHCP.

We Did

We now invite parents/carers to be involved in joint outcomes meetings.

You Said

You wanted to be able to contact Case Work Officers directly.

We Did

Case Work Officers now share mobile numbers when they first contact you.

You Said

You wanted the 20 week timescale for EHCP to be improved.

We Did

We are now completing more EHCPs within the timescale - currently at 77%

of plans being completed within the 20 weeks.

You Said

You wanted a clearer Autism Spectrum Disorder (ASD) pathway.

We Did

Since April 2020 we have put in place a new pathway that is complaint with the National Institute for Health and Care Excellence (NICE).

You Said

We like Aiming High but there are some areas that can be improved.

We Did

We are reviewing the Aiming High service so there is an age appropriate offer.

October 2020

You Said

The young persons local offer consultation group said they wanted the  Planning your future local offer website landing page renamed to Preparing for adulthood.

We Did

The local offer landing page has been renamed to Preparing for adulthood, click here to view the page.

January 2021

You said

The Local Offer website was hard to navigate and looked outdated.

We Did

We co-produced a Local Offer website refresh with young people and parents/carers.

The new Local Offer homepage layout, icons, colours and photo's were fully co-produced. 

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