'You Said We Did'

You Said We Did

The Local Offer is continually developing as services, policies and guidance changes.  Your feedback is essential to the development of the content in the Local Offer and how it looks. We aim to be approachable, transparent and constructive to make sure that all your views are acknowledged and considered.

We have set out below the feedback we have received so far, along with our actions to adapt or remedy any suggestions or comments you had.

We welcome any feedback you can give us. Please use our online form 'Was this useful?' Sefton's Information, Advice and Support Service on 0151 934 3334 or by online form to SENDIASS.

November 2018

You said "some services are difficult to find via the keyword search facility on the Local Offer page".

Parents/Carers provided us with a list of services that they were having difficulty finding and we fixed the keyword search facility.


November 2018

Autism and Social Communication Team, You said it.......we did it

School training:

Following an initial programme of training delivered centrally to schools 2017-18, we reviewed feedback from schools and attendees which has informed the new 2018-19 training programme and provided some of the common training themes schools have asked for further training in. In particular; supporting children around understanding their ASD diagnosis; ASD and girls; Anxiety and Autism- a practical guide; Puberty/ Intimacy/ Relationships and ASD ; Grapho-motor skills- supporting handwriting for individuals with ASD.

We’ve also provided plenty of sessions that are morning sessions as schools fed back that releasing staff for these slots was more workable.

Coffee sessions:

Following a trial of coffee sessions in 2017-2018, based on feedback from parents we’ve developed the format of these. Some parents felt they didn’t get an opportunity to speak to the professional of their choice as the format was quite open, others also felt they’d like an information sharing part of to the session, “Sleep” was also a common theme parents wanted more help around. The 2018-19 coffee sessions now consist of a presentation session on a popular topic (including sleep) and then a book-on consultation session with a professional for 20 mins to allow time for more parents to speak to the professional/s of their choice. We have also added the Sleep counsellor to the list of professionals offering consultation slots.


TA training:

Throughout our work and liaison with schools and professionals feedback has been that teaching assistants supporting individuals with autism would welcome and need specialist training and support in order to skill them up and share good practice. This led to the development of the specialist ASD TA Training programme which consists of:

- Use of visuals

- The environment - structured teaching

- Supporting sensory needs

- Analysing difficult behaviour


2 x follow up / network support sessions to review and share good practice, and access ongoing support from the team.


Post diagnosis training:

This training is run by Sefton Inclusion ASD Lead Practitioner and Alder Hey NHS Speech and Language Therapists. Feedback from parents indicated that the afternoon session wasn’t really relevant for parents as it was about running social skills groups so this year we have now provided parents with a separate afternoon session on strategies for home/ question and answer session and parent resource pack.


December 2018

You said "I am having difficulty finding the Local Offer"

The best way to access Sefton’s Special Educational Needs and Disabilities Local Offer is via www.seftondirectory.co.uk/localoffer


January 2019

Education Health Care Plan Review paperwork, You Said.......we did


You Said


We did

School staff chairing the Annual EHCP review’s in school reported that the review document was not fit for purpose, it did not reflect the EHCP document and was time consuming to complete. 

We worked with school staff to develop a review document that better reflected the EHCP.

Copies of the EHCP review document alongside a crib sheet on how to complete the document was emailed to all schools.


School staff have the opportunity to discuss the process with a member of SENIS


Feedback from school staff has been positive.


Comment from Deputy Head Teacher

Thank you very much for all of this. The documents and advice were very useful. I appreciate you getting back to me.

Comment from SENCO regarding the changed paperwork

That is great, thank you very much.

May 2019

SEND Local Offer feedback from Parents/Carers of children in Crosby High School following a demonstration of Sefton's SEND Local Offer website.

"Well done the local offer looks amazing"

"I would give you 10/10"

"Keep up the good work"

"The Local Offer is excellent, it’s a place where we can visit at home and look for advice"

Paula SENCO Crosby High school "That's all fab isn't it!  You are a star"

March 2020

You Said

Feedback from Parent/Carers that they would like a list of Useful Phone Numbers on one Local Offer page.

We Did

Following feedback from Sefton Parent/Carer Forum a list of Useful Phone numbers was co produced. We also have added Quick links to Local Offer pages to help people navigate the Local Offer. Click here to visit the new page.

August 2020

You Said 

The Local Offer Website is difficult to navigate.

We Did

We have started a refresh project of the Sefton Local Offer website. The refresh is currently being developed and the refresh will be co produced with Young People and Parents/Carers. 

September 2020

Thank you to all the parents and carers who took the time to complete the

SEND survey.

The full report is available to view on the Local Offer via this link bit.ly/SEND-survey-full-report-2019

Here is some of the feedback from parents and carers and what we have been doing to respond:

October 2020

You Said

The young persons local offer consultation group said they wanted the  Planning your future local offer website landing page  renamed to Preparing for adulthood.

We Did

The local offer landing page has been renamed to Preparing for adulthood.

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